Refund policy
CarouselScout Pro refunds within 14 days of payment, no questions asked, how to request one and what happens to your license.
Updated
If CarouselScout Pro isn’t for you, ask for a refund within 14 days of a payment and you’ll get it in full, no questions asked.
How to ask
Email support@carouselscout.com from the address you used to buy, or include your receipt number. Refunds are issued through Polar, our merchant of record, back to the card you paid with. Your bank may take several business days to show it.
What happens to Pro
A refunded subscription is cancelled at the same time, and your license key stops working. The extension goes back to the free plan on its next check. Your work list and saved data stay in your browser; you can still view and export the work list.
After 14 days
You can cancel at any time in the Polar customer portal and keep Pro until the end of the period you paid for. We don’t refund partial periods after 14 days, except when the law requires it or if we shut CarouselScout down (we refund the unused part of annual plans).
Renewals
Each renewal payment has its own 14-day refund window. If an annual plan renewed and you didn’t mean to keep it, write to us within 14 days of the renewal.